Return/Refund Policy

Refund/Return Policy,

At 1crownshop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a refund or exchange as outlined below.

Eligibility for Refunds or Exchanges

To be eligible for a refund or exchange, you must meet the following criteria:

- You must have purchased the item from 1crownshop.

- The item must be in its original condition, with tags attached and unworn.

- The request for a refund or exchange must be made within 30 days of the purchase date.

Refunds

If you are not completely satisfied with your purchase, you may request a refund. We will process your refund once we have received the item and verified that it meets the eligibility criteria. We will refund the full purchase price of the item, excluding any shipping or handling fees.

Exchanges

If you would like to exchange your item for a different size or color, please contact us within 30 days of the purchase date. We will process your exchange once we have received the item and verified that it meets the eligibility criteria. We will cover the shipping costs for the exchange.

Return Process

To request a refund or exchange, please follow these steps:

1. Contact us at [email protected] with your order number and reason for the return or exchange.

2. We will respond to your request within 3-5 business days and provide you with instructions on how to return the item.

3. Pack the item securely in the original packaging or a suitable alternative.

4. Ship the item to the address provided by us.

5. Once we receive the item and verify that it meets the eligibility criteria, we will process your refund or exchange within 3-5 business days.

If you have any questions or concerns about our refund policy, please contact us at [email protected].